TRAIN TO BE A WORKPLACE MEDIATOR
PMR run world class quality, highly regarded 'public courses' every year - open to anyone who wishes to train to be a workplace mediator or integrate the skills into their present work role
Next public course with places available:
Woodland Grange Conference Centre, Leamington Spa, Warwickshire UK - 5 day residential
June 17th - 21st 2015
Cost: £1700 no vat - best value ever...
BOOK YOUR PLACE: SUBMIT YOUR BOOKING FORM
These accredited courses equip you to carry out workplace mediation 'internally' for your organisation or 'externally' as an independent workplace mediator.
PMR courses are long established and are highly regarded as accredited training for workplace mediators whether you wish to integrate these skills into your present work role or to offer workplace mediation as an independent mediator. PMR were the first to design and to offer accredited training in workplace mediation in the UK.
This Certificate course gives excellent vocational skills training for people to carry out mediation between employees who are not working well together or where a complaint has been made such as a grievance or bullying complaint.
Directors, Managers at all levels, Human Resources Personnel, Internal Mediators, Training Officers, Harassment Support staff, Counsellors, Welfare or Complaints staff, Diversity staff, Management consultants, Coaches or any individual wanting a recognised accredited training in workplace mediation.
No prior qualifications are required.
Successful completion of the Certificate Units 1 & 2 course will give you a recognised Open College Network Credit National Certificate in 'Mediation in the Workplace' (at level 2 or 3)
The quality of this training is thus assured and stringently assessed by internal and external moderation and verification.
The OCNWMR is an awarding body recognised by the Qualifications and Curriculum Authority (QCA) in England.
PMR are an 'Open College Network National Approved Centre'. This workplace mediation course has been designed by PMR and is under copyright.
This course is only available through PMR Ltd and no other provider.
The assessments for this Certificate training are straight forward and no extra training days or addtions are required. All you have to do is to attend Units 1 & 2 and complete a written assignment (about what you have learnt on the course) at the end of each unit and e-mail it to us about two weeks after the unit ends.
Unit 1 'Facilitating a Mediation' 3 days - you can do on its own as a good introduction to workplace mediation and its skills if you do not want the accreditation/certificate.
Unit 1 & 2 OCN National Certificate in 'Mediation in the Workplace' 6 days - you need to complete both Units 1 & 2 in order to be receive the accreditation.
The June 2015 5 residential intensive incorporates both Units 1 & 2
Unit 3 Advanced OCN Certificate 'Workplace Mediation with Teams' 3 days - for those who have completed Units 1 & 2 (or equivalent). Mediating with Teams or work groups requires the additional skills training of this Unit 3 - the only accredited certificate course of its kind in the UK....
Unit 4 OCN Certificate 'Supervision Skills for Mediators' 2 days - for experienced mediators, in any sector of mediation, who needs the skills to supervise other mediators.
PUBLIC COURSE DISCOUNTS - RECEIVE A 15% DISCOUNT WHEN YOU BOOK 3 OR MORE PEOPLE ONTO THE SAME COURSE...you may want to consider booking your staff on one of our public courses as this could be cost effective for small numbers (i.e. 7 and under). Just submit a booking form for each person and ask for the discount in the 'comment' box on the booking form.
What is Conflict
Conflict associations and feelings
Conflict positive and negative
Responses to Conflict - your own personal response
How organisations respond to conflict
How Mediation differs from other dispute resolution methods
Dispute Resolution Terms
group warm up exercise
What is Workplace Mediation
Viewing of Part 1 of the PMR DVD 'Workplace Mediation'
Six Step Structure
Part 2 of the DVD - viewing a mediation concerning a bullying complaint against a manager
The Skills of a Mediator
Mediation theory -
The concept of Win/Win
Positions, Interests and Needs
Win/Win negotiating and examples
Checking in with group re: Learning Outcomes
Listening Skills exercises
Listening and remembering
Listening and summarising
Note-taking in mediation
Listening and rapport building
Matching and Leading
Reframing Inflammatory language
'Mini- Role-plays' of dealing with difficult feelings or situations in a mediation
group warm up exercise
Strategies and phrases to remain impartial when mediating
Stages 1 and 2 of a six step mediation in detail
Role-plays of stage 1 & 2 of a joint mediation
When Mediation is appropriate to use and when not
The purpose of individual meetings
Dealing with strong emotions in a mediation
Example of Mediation Voluntary Agreements
Role-plays of solo six step mediation to stage of at least one written agreement (using scenarios provided) - ocn skills assessment
group relaxation and visualisation exercise
The pros and cons of co-mediation
When to use co-mediation
Closing circle and end of unit one
reasons for conflict in the workplace
different work cultures and conflict
mediation skills of acknowledging and validating both parties
group warm up exercise
theories of interpersonal control dramas
dynamics of interactions - persecutor/victim/rescuer
and how to deal with this as a mediator
skills to deal with someone getting angry with you
role-play - the 'brief mediation' conflict intervention model to defuse every day work conflicts and differences
prejudices, biases and judgements
how to manage your own judgements when mediating
maintaining 'impeccable impartiality'
how cultural differences can be part of workplace conflicts
group warm up exercise- honouring your own cultural background
discrimination and what is needed from the mediator
how organisations might discriminate against certain groups
challenging racist or other remarks in a mediation
anti-discrimination practice for mediators
uses of mediation in personnel policies i.e. grievance, harassment and bulling, dignity at work, equal opportunities
defining mediatable issues
balancing power within a mediation
dealing with complex mediations - a case study exercise and discussion
different uses of mediation in organisations
eliciting ideas and solutions
encouraging solutions even when an impasse
group warm up exercise
role-play of a joint mediation using the case study
the overall benefits of mediation
Please note this outline programme may be subjected to change..
END - successful completion of these Units 1 & 2 = OCN accredited Certificate in 'Mediation in the Workplace'
Please note that we are at liberty to makes changes to this programme.